Citizen app
Report, map, community feed and profile.
Case Study · Citizen App
Wontanara Cite citizen app
The Wontanara Cite citizen app: report a civic issue in 30 seconds with a photo and your location, follow every complaint on the city map, and see your civic impact.
- Report in 30 seconds
- Auto-detected location
- Live city map
- French & English
- 30sTo report an issue
- 5Report steps
- 2Languages
30sTo report an issue
5Report steps
Overview
Snap, pin and send, in 30 seconds
Citizens take a photo, confirm the auto-detected location and send the report; the ward agent is notified instantly.
- Report an issue
- City map
- Community feed
- Civic impact
- 1
Take a photo of the problem.
- 2
Confirm the location detected automatically.
- 3
Send it and the ward agent is notified instantly.
Home, Map, News and Profile sit in the bottom bar, with a big green button to report a new issue from anywhere in the app.
Citizen app
Maps & location
Scope & deliverables
Maps & location
Auto-detected position, city map and saved places.
Help & support
Help centre, FAQ, video tutorials and contact support.
Challenge & solution
Unheard complaints, or a report the city sees
- 30sTo report
- 5Report steps
- 2Languages
The Challenge
Citizens had no simple way to report a damaged road, uncollected garbage or a faulty street light, or to know what happened after they did.
- ReportingNo channel
- LocationDescribed by hand
- Follow-upNone
- NoneStatus updates
- 0Photo proof
- ManualRouting
Unreported · Untracked
The Solution
One citizen app: a five-step report with photo proof and location, live status on the city map and in the profile, and help in French or English.
Wontanara CiteCitizen app
ReportRouteResolveVerify
Report · Route · Resolve · Verify
Citizen app · Key features
Every citizen, a city sensor
From the first photo to the resolved complaint, in the citizen's own language.
01 / 06 features
Auto-playing. Hover to pause
30sTo report
Feature 01Report in 30 Seconds
A new report from the home screen; the ward agent is notified instantly.
5Steps
Feature 02Five-Step Report
The position is detected automatically, or chosen on the map.
LiveMap
Feature 03City Map
Search by zone or ID, filter by status and see smart city insights like high-incidence zones.
6Statuses
Feature 04My Civic Impact
Submitted, open, in progress, resolved and archived complaints, with saved places.
29Help articles
Feature 05Help & Support
Help centre, FAQ, video tutorials, contact support and popular topics.
2Languages
Feature 06French & English
Switch between French (Burkina Faso) and English with a live preview.
Technology
Built on a modern, proven stack
A citizen app for Android and iOS on the Wontanara Cite Laravel API, with maps for live location, the city map and saved places.
Chosen for
Fast
A report in 30 seconds.
Secure
Secure, transparent and reliable.
Location-aware
Position detected automatically.
Multilingual
French and English.
App 2 tools
- Android
- iOS
Maps 2 tools
- Live location
- City map
Backend 2 tools
- Laravel
- Shared with admin
Alerts 2 tools
- Push notifications
- Status updates
App screens
The Wontanara Cite citizen app, screen by screen
Swipe through the real screens citizens use to report and follow city issues.
Philosophy
Design Approach
A civic green app with big, clear actions, so anyone can report a problem in seconds.
SecureTransparentReliableCivic
- 5Report steps
- 4App tabs
- 2Languages
- Audience
- Citizens
- Country
- Burkina Faso
- Languages
- French & English
- Promise
- Secure · Transparent
The green Report button is in every screen's bottom bar, one tap away.
-
01
30-Second Reports
Photo, location, send.
The ward agent is notified instantly.
Speed30sTo report
-
02
Transparent
Every status on the map and in the profile.
Open, in progress, resolved.
Status6Statuses
-
03
Location First
Position detected automatically.
Or chosen on the map.
Maps5Steps
-
04
In Your Language
French and English.
With a live preview.
Language2Languages
Tokens
Design System
The Wontanara Cite app palette: deep green headers, civic green actions and a soft mint background.
- 4 colors
Color palette 4
Deep green
#124a22
rgb(18,74,34)
Splash & headers
Civic green
#2e8c3c
rgb(46,140,60)
Report button & tabs
Mint
#e1efe3
rgb(225,239,227)
Active tab & chips
Mist
#f6f8f7
rgb(246,248,247)
App background
Components
Get started
Save
- Secure
- Transparent
- Reliable
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