Customer app
Parcel delivery, shopping, stores, orders and favourites.
Case Study · Delivery & Market App
FawaExpress delivery & market app
FawaExpress is a delivery, shopping and wholesale market app for Burkina Faso: send a parcel by moto, buy from verified local vendors and stores, and join as a vendor or delivery man.
- Send a parcel: Standard or Express (Moto)
- Verified local vendors
- Stores, categories & deals
- Vendor & delivery man sign up
- 20Motos in Ouaga
- 7h–23hDelivery hours
- 2Delivery options
20Motos in Ouaga
7h–23hDelivery hours
Overview
Deliver, shop and sell, in one app
Customers send a parcel across the city, shop trending products from local vendors and order from stores and supermarkets, all priced in CFA.
- Parcel delivery
- Local vendors
- Wholesale & stores
- FAWA points
- 1
Send a parcel Standard or Express by moto.
- 2
Shop local from verified vendors and stores.
- 3
Order and pay in CFA.
Offers, Orders, Favourites and Profile sit in the bottom bar. From the profile, anyone can join as a delivery man or open a vendor store, and a loyalty level rewards every delivery.
Customer app
Delivery man onboarding
Scope & deliverables
Delivery man onboarding
Sign up with general and additional info.
Vendor onboarding
Business info, logo, cover, location, zone, TIN and certificate.
Challenge & solution
Phone calls and street runners, or one delivery app
- 20Motos in Ouaga
- 7h–23hDelivery hours
- 4Shop categories
The Challenge
Sending a parcel, finding a trusted seller or buying in bulk in Ouagadougou meant phone calls, word of mouth and no way to track the order.
- DeliveryPhone calls
- SellersWord of mouth
- OrdersNo tracking
- NoneOrder tracking
- CashPayments
- 0Verified sellers
Offline · Word of mouth
The Solution
FawaExpress brings moto delivery, verified vendors, stores and wholesale buying into one app, with vendor and delivery man onboarding built in.
FawaExpressLivraison Express
SendShopOrderDeliver
Send · Shop · Order · Deliver
FawaExpress · Key features
The fastest delivery in town
Everything a customer, a vendor and a delivery man needs, in one orange app.
01 / 06 features
Auto-playing. Hover to pause
2Options
Feature 01Send a Parcel
The fastest delivery in town, with a FAWA Pro level that turns deliveries into FAWA points.
CFAPrices
Feature 02Local Vendors
Trending products from local vendors with discounts, Verified badges and one-tap ordering in CFA.
4Categories
Feature 03Shop by Category
Home & Beauty, Grocery & Drinks, High-Tech & Accessories, Fashion & Clothing, and today's deals.
15–30Minutes
Feature 04Explore Stores
Filter all, newly joined, popular and top rated stores, with delivery time and distance.
2Steps
Feature 05Open a Vendor Store
Business name, logo and cover, location and zone, delivery time, TIN and certificate.
+226Burkina Faso
Feature 06Join as a Delivery Man
General and additional info, a +226 phone number and a profile photo.
Technology
Built on a modern, proven stack
A customer app with zone-based delivery, maps for store and delivery locations, vendor and delivery man onboarding, French and English, and a full dark mode. The admin web panel is next.
Chosen for
Express
Moto delivery, the fastest in town.
Trusted
Verified vendor badges.
Rewarding
FAWA levels and points.
Your way
French or English, light or dark mode.
App 3 tools
- Android
- Dark mode
- French & English
Delivery 2 tools
- Zones
- Maps & locations
Marketplace 3 tools
- Vendors
- Stores
- Categories & deals
Payments 2 tools
- CFA franc
- Coupons
App screens
The FawaExpress app, screen by screen
Swipe through the real screens of the FawaExpress app.
Philosophy
Design Approach
A bold orange app with big, clear buttons, built for quick orders on the go.
FastLocalTrustedRewarding
- 20Motos
- 4Categories
- 2Languages
- City
- Ouagadougou
- Audience
- Customers, vendors & riders
- Currency
- CFA franc
- Languages
- French & English
Orange for every action, deep navy for the main send button, and the yellow arrow from the logo.
-
01
Express Delivery
Standard or Express by moto.
20 motos across Ouaga.
Speed7h–23hEvery day
-
02
Trusted Sellers
Verified vendor badges.
Fawa and verified vendors.
Trust4Categories
-
03
Open Marketplace
Anyone can open a vendor store.
TIN and certificate checks.
Vendors2Steps
-
04
FAWA Rewards
Levels for every delivery.
25,000 FAWA points at 1,000 deliveries.
Loyalty4Level
Tokens
Design System
The FawaExpress palette: express orange, the logo's yellow arrow, deep navy and a dark mode.
- 5 colors
Color palette 5
Express orange
#fd5a00
rgb(253,90,0)
Splash & buttons
Orange
#ff6b00
rgb(255,107,0)
Logo & actions
Arrow yellow
#ffc400
rgb(255,196,0)
Logo arrow
Deep navy
#0d243c
rgb(13,36,60)
Send button
Night
#0d1722
rgb(13,23,34)
Dark mode
Components
Get started
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- Fast
- Local
- Trusted
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